Corning >> The Chico High wrestling team may be sporting a new look, but it produced the same results. The Panthers defeated host Corning High 62-18 and totaled nine pins in a dual meet Wednesday night in the season opener. Chico, winners of the last seven Eastern Athletic League and Division II titles, entered sporting new two-piece doublets as uniforms. The attire wasn’t the only thing different as Chico also came in with a lineup featuring several new faces. “We really have a …
The Cape Town International ConventionCentre is getting an extensive greenmakeover. (Image: Rodger Bosch,MediaClub South Africa. For more freephotos, visit the image library.)Janine ErasmusThe Cape Town International Convention Centre (CTICC), an award-winning building that has been honoured numerous times for its advanced facilities, is about to undergo a R1.4-billion (US$100-million) expansion – one that will turn it into the greenest building in South Africa.Known as Phase 2, the new extension will boast wind turbines to generate its own electricity, a water treatment system, on-site sorting and recycling of waste, and a growing roof, among other environmentally friendly features. When complete, the new-look CTICC will use 40% less electricity per square metre and 90% less potable water, and will send 25% less waste to landfill than its current version.In order to achieve the reduction in power consumption several techniques will be used, such as daylighting, which refers to the controlled placing of windows, skylights and other transparent structures to admit as much natural light as possible and reduce the need for electric lighting. The new wing will also have its own renewable energy sources in the form of solar and wind power generators.With the water treatment plant as well as the planned recycling of rainwater, collected during Cape Town’s fierce winter season, the CTICC will slash its reliance on piped water by a massive 90%.The larger part of the 30 000m2 extension will be dedicated to environmentally friendly services, while an extra 9 500m2 of exhibition space will augment the existing 11 200m2. To encourage the use of green transport, the building will be incorporated into the city’s cycle routes, while extensive bicycle facilities will be available for staff and visitors.Rashid Toefy, CEO of the CTICC holding company Convenco, said that the new wing will feature some of the most progressive environmentally friendly technologies available. “We expect the new building to set some of the best international standards in sustainable building design and management,” he said. “The future of South Africa’s conference industry will be tied to this country’s ability to reduce its carbon footprint.”In fact, added Toefy, the expansion will not only propel Cape Town into the forefront of sustainable building design and management, but will continue to drive the city’s increasing standing as one of the leading business tourism destinations worldwide.Feasibility and economic impact studies were conducted over six months. The expansion will be built on the site of the old Customs House on the other side of the N2 freeway from the present centre, and will overlook Table Bay. Building is estimated to take three to four years.A valuable contributionIn the five years since its establishment the centre has grown from strength to strength, with conferences booked as far ahead as 2014. The CTICC has already contributed more than R9.5-billion ($1-billion) to the national economy and with the expansion it is expected to contribute a further R21.5-billion ($216-million) by 2013. In 2008 alone, according to economist Barry Standish and economic modeller Antony Boting of Cape Town University’s business school, the contribution to GDP was almost R2.7-billion ($273-million).In terms of job creation CTICC created 3 744 direct jobs in the Western Cape during 2008, with more than 5 300 indirect jobs created nationally. In total some 9 000 people have found employment through the CTICC.The centre has played a big role in the increased allure of Cape Town as a business tourism destination, and has also played host to a number of high-profile music and arts events. Besides the thousands of square metres of exhibition space the CTICC offers two stepped auditoria which seat 1 500 and 620 delegates each, a 2 000m2 grand ballroom which can accommodate up to 1 500 people, a roof terrace meeting room which overlooks Table Mountain, and 33 smaller meeting rooms which can hold from 25 to 330 people each.It also boasts three restaurants, a catering division run by a team of internationally trained chefs, and cutting-edge IT infrastructure. Situated conveniently close to the city centre and a number of major hotels, including the integrated five-star ArabellaSheraton Grand Hotel, there is no shortage of nearby useful facilities for delegates and visitors.As green as can beConstruction of the CTICC’s new wing will be carried out to the requirements set by the Green Building Council of South Africa. As green buildings, or buildings that are energy and resource efficient and environmentally responsible, become increasingly popular, the Council is leading the transformation of the local property industry to ensure that all buildings are designed, built and operated in an environmentally sustainable way for the benefit of all South Africans.Toefy expects the new CTICC to receive six green stars from the Council, which will begin its Green Star SA rating program in December 2008. This is the highest rating achievable.Do you have queries or comments about this article? Email Janine Erasmus at janineeEmediaclubsouthafrica.comUseful linksCape Town International Convention CentreGreen Building Council of South AfricaGreen Building
Technology is always making headway in the business world, entrepreneurs and many business veterans have been incorporating the innovational ways to transcend their rivals. They say if Content is the king, Customer experience is the queen. Customer experience purely depends on how you make your customers feel during the interactions. The way you sort your priorities and your business representation needs to excel.Compared to B2C, B2B is more demanding in terms of productivity and thus needs special attention for the providers. And why not, a B2B buyer offers you orders in big volumes. Remember the efforts you put on for insisting a B2C customer to purchase one item. This time, the desired effort magnitude is a thousand times higher.This article illustrates everything you need to know about how you can improve the B2B customer experience with your e-commerce endeavours. But before delving deep, let’s have: A sneak-peak at why customer experience matters in B2BThe B2B decision-makers every time have a vendor selected in mind even before a purchasing group is formed. As a result, the stakeholders offer a fat chance to let a new party in. And, that is the only space you are provided in the process.B2B offers very little room to allow aberrations. You can’t just play around when your prospects are that reserved with their choices. It turns really important to strike the right note in the limited time frame. Above all, their existing vendors have set a threshold with the services and retention offers. Your strategies need to whipsaw the existing filters to initiate the possibilities.Now, here is a pie-chart that explains the ill-effect of serving bad. According to Groove, 82% of customers let go of a company due to bad customer experience in the past.From the sales point of view, the ratio is alarmingly high and needs to be addressed right.The same source also claims that the customers are willing to pay extra, in exchange for a better CX. The clients are ready to spend around 140% more than usual, based upon their past user experience with the company. That being said, a B2B owner can expect their clients to come round again with more revenue. The only condition is if they develop a more Customer-centric approach.Proven Steps To Improve B2B customer experienceB2B business owners can dramatically enhance customer experience and achieve the bottom line gains by utilizing buyers’ familiarity with some common B2C site functions. Above all, they need to make sure that they are saving the clients’ precious time and pitching their best in the nutshell.Being said that, we have jotted down the most tried-and-tested ways that can level up the way customers perceive your business.An interactive ChatBot optimizes the chances of conversionA famous quote says “The first impression is the last impression.” That’s why Chatbots find themselves useful on most websites these days. Keeping the prospects engaged is one way of making the interaction more riveting. Attending the customer can actually take them down the lead funnel quicker. Compared to Email Marketing and cold call attempts, Chatbots are rather dynamic and can fetch their details with much ease.Modern-age Chatbots can make the rate negotiations on your behalf, even when you are off the system. Concise Content that defines your purposeThe businesses are well aware of the market and prefer to research before entering into any deal. While they are in touch with you, they are alongside considering other vendors to get the best product at the best price, they have already explored your websites deep and the surveys that relate to you.You can take this as an advantage; strengthen your contents, let them speak of your motto well aloud, let them define your endeavours and objectives with clarity. All this be done in a well-directed manner.User case studies bridge the gap effectivelyCase studies have played a crucial role in bridging the gap between a customer and the business. It needs a good grip on the buyer’s persona and a clear understanding of your product. The B2B owner can take help of their existing clients, who play the lead character in the plot. Case study portrays main character’s problem and the solution offered by the product.In most cases, the customers find themselves on the character’s shoes thus offering the much-needed connection.With Product Personalisation, customers can have a better choiceWhat if the customer liked the design of your product, but not the colour? What if he denied just because he disfavored the text? There are tools that can save you from losing the ground.Product Personalization allows your customers to have products of their choice. They can select the design and variant on their own. It is now a part of the major State of the art eCommerce websites. With several variants of the same product, the customer has better chances of getting converted.B2B owners can find such applications across all the major e-commerce platforms. Image SourceWith personalized recommendations, make them feel more valuedKeeping in mind that the other side of the B2B model is a procurer, the content needs to be highly personalized for specific customers. Features like product recommendations and customised best-seller lists can give B2B companies the chance to grow personal relations with the buyers.The Sellers can pitch Upselling and Cross-selling strategies to enhance the possibility of closing the deal.Influencing the C-Level decision makerA chain of multiple decision-making layers is one of the major factors that differentiate B2C from B2B. At an average, 6.8 people are involved while making a B2B purchase. The Champion stakeholder among the decision makers plays the lead role. Friendly referrals or impressing the champion can effectively break the obstacles.C-Level decision makers seek concise and focussed interactions. Time is a big constraint at these sessions. The best part- they favour a lasting relationship.Adding a lead score on customer’s growing interestAttaining a lead is not the end of the journey. A lead, if nurtured well can get you bulk orders. Adding lead score for every advancement by the customer can help you classify their status and the chances of them being converted. Most B2B owners pitch further knowledge of services with the rising lead score. Image SourceThe picture above is an example that represents the way, the lead score is offered at every step.Managing Abandoned Cart to remind them of the purchaseB2B prioritises a lot of segments, thus wrapping up for the deal can often take time. On average, more than 60% of the purchases are cancelled during the checkout. It is thus necessary to manage the cart abandonment with utmost priority.Most B2B owners pitch discounts within 15-30 minutes of cart abandonment. As per Salecycle, 28% of the carts are rescued in the process.Data Analytics attracts BuyersThe B2B customer is a marketer, and data is their native language. How easy would it be for the buyer if you lt them keep a track of their orders on the website?With Data Analytics being integrated into the b2b website, the Buyer can view order histories and other related information. These user-specific graphs are highly personalized and offer a special treatment to your buyers. Here is an example of the same: Handshake for B2B.Detailed Data Sheets with important points making the top of the listData Sheet is a must in the store. You need to describe your product for sure. More than that, are you prioritizing the descriptives?For instance, if your business is selling PCs in bulks to organizations, you are expected to put up the screen size and CPU specifications more than the mouse and keyboard.You must understand, figure out and present the data that is crucial to your sellers, which can be represented in datasheetsMoreover, you need to keep the description brief, yet detailed. An article here will help you with the same.Standard Certification and Easy Return policy for the productsB2B relies on trustworthiness. With standard certifications by your name, you can easily replace the existing vendors in the list.With your landing page showcasing the awards and the certificates, your branding is already a few levels up.Easy Return plays a key role in offering high-end customer experience. The option to return, reassures them for the quality of service offered and thus steering them to the next stage of the lead funnel. Here is one example of the same where the business owner is a SaaS provider and offers B2B services:The B2B owner presents the certifications they received on the landing page while they take charge of the product quality as wellA precise search engine saves time and trustA customer at B2C often scrolls for random products and is quite unpredictable with the choices. However, a customer at B2B is more focussed and understands his niche products better. Your Internal search engine should offer the customer highly refined searches with lesser possible inputs. The best-known eCommerce sites keep a track of the searches and repeat purchases in the past to make things more precise for specific buyers.B2B Progressive Web Apps to empower your mobile presenceMobile phones have certainly helped to boost B2B and B2C models at large. The involvement of a regular mobile phone in the business endeavour is credited to Progressive Web apps or PWA.The new-age application model combines the features offered by modern browsers along with the benefits of mobile experience. The parties can thus engage in a continuous loop on and off the systems.Final Thoughts On B2B Customer ExperienceIn a survey of about 10,000 US-based consumers, Tempkin Group once found that around 86 per cent of the users who received a great customer experience were more likely to resume. There are several more stats that advocate the importance of Customer Experience in recent times, across all the known business models. B2B is a highly focussed arena where the customer is specific to its needs. The Seller thus needs to come up with better efforts to channelise a highly delivering business. Above all, it is the way you approach and retain your customers, that matters the most. The demand for B2B services and competition are at an all-time high; differentiate yourself from the crowd and earn the right to ask for the place. Tags:#B2B#customer experience#Ecommerce business ideas Trends Driving the Loyalty Marketing Industry With This One Question, You’ll Never Need an Ic… Kunal Khullar Related Posts Kunal has 10+ years of experience in software services, development, and team management with diverse offshore software consulting firms in India and abroad. The Dos and Don’ts of Brand Awareness Videos AI is Not the Holy Grail of Sales, at Least Not…
Do the work that needs to be done.Have a great attitude.Play hard.Stick to it, even when it gets tough.Don’t wait. Take action now.Be creative and find a way.Care about other people.Be kind.Listen to other people.Bring your passionate best self to everything you do.
Mr. Green, who was addressing Thursday’s (July 20) staging of a workshop held at the University of the West Indies (UWI), Mona, lamented that the document has been in the planning stage for the past 15 years, and stressed that it is time to have it completed and presented to Cabinet for approval. State Minister in the Ministry of Education, Youth and Information, Hon. Floyd Green, says the National Plan of Action for an Integrated Response to Children and Violence (NPACV) is to be finalised within six months.This will follow a revision of the document which will incorporate recommendations to come out of a workshop focusing on the plan’s continued development.The goal of the NPACV is to create and maintain a protective environment, supportive of and responsive to the issues of violence, child abuse and maltreatment of children in Jamaica.Mr. Green, who was addressing Thursday’s (July 20) staging of a workshop held at the University of the West Indies (UWI), Mona, lamented that the document has been in the planning stage for the past 15 years, and stressed that it is time to have it completed and presented to Cabinet for approval.He noted that the plan is not to “reinvent the wheel,” but for all stakeholders to work together one final time to “review what we have done so far, update as much as possible and come out of this with a clear direction to ensure that we can have a national plan to treat with the issue of violence against our children.”The plan, which is to be implemented over a five-year period, involves collaboration among several Government Ministries, Agencies and Departments, civil society groups and other stakeholders.In his remarks, State Minister in the Ministry of National Security, Senator the Hon. Pearnel Charles Jr., said the problems cannot be solved in isolation, noting that he is pleased to see all the stakeholders working together to enhance mechanisms to protect the nation’s children.“It is the only approach for us to be successful and to have a sustainable solution to the problems that face our children,” he said.Senator Charles Jr. called for all involved to “continue to challenge the system, and where there are gaps, where there are deficiencies continue to work together to see how we can solve those issues (regarding violence against children),” he urged.The core objective of the NPACV is to reduce the impact of violence against children through an integrated approach to prevention, control, intervention responses, monitoring and evaluation.This is to ensure that the rights of children are preserved, and that an environment is created to stimulate their positive growth and development into productive citizens of Jamaica.The workshop was staged by the Child Development Agency (CDA) and the Youth Ministry, and sought to address the key issues and challenges pertaining to children as victims, perpetrators and witnesses of acts of abuse.Additionally, it was also a demonstration to stakeholders and the country of the Government’s willingness and commitment to take on the issue of violence against the nation’s children and show joint Government and private/public partnerships in tackling the issue.Participants included representatives from the Ministry of National Security, Ministry of Health, CDA, Jamaica Constabulary Force, Youth Ministry, Office of the Children’s Registry, Office of the Children’s Advocate, Ministry of Justice, Hear the Children’s Cry, and civil society organisations. Story Highlights State Minister in the Ministry of Education, Youth and Information, Hon. Floyd Green, says the National Plan of Action for an Integrated Response to Children and Violence (NPACV) is to be finalised within six months. The plan, which is to be implemented over a five-year period, involves collaboration among several Government Ministries, Agencies and Departments, civil society groups and other stakeholders.
zoomImage by WMN Italian shipbuilder Fincantieri has signed contracts with the Shanghai City’s District of Baoshan to set up a cruise hub dedicated to support the shipbuilding and maritime activities in the cruise sector.The hub builds upon the agreements between Fincantieri, CSSC and Carnival Corporation & plc announced in February 2017 for the construction of two cruise ships, the first ever made in China for the local market.The deal for the first two ships is worth around USD 1.5 billion. The ships are planned to be built for the Chinese market at the Shanghai Waigaoqiao Shipbuilding (SWS) yard, a facility of CSSC Group. The first delivery is expected in 2023.Fincantieri said that the hub will act as a fundamental industrial basin to supply this production. As disclosed, 70% of the total value of a modern cruise ship is realized through the supply.Under the deal, the district will provide financing, tax commercial and administrative benefits, land for necessary development and other resources, in hope of attracting foreign investors and suppliers to the district.“Fincantieri has given a broad support to the district in defining the preferential policies to attract suppliers and will promote the park in its network and in the industry as a whole, as a foundation for the companies which want to access to the opportunities of this project. In this way, the group will become a lever for the establishment in China of its supply chain or of other SMBs, which would greatly benefit from this operation,” the shipbuilder commented.This project is part of the initiatives undertaken by Fincantieri in China aimed at developing the local cruise market, which in the coming days could reach new goals.