Homeless services deserve our support

first_imgSurprisingly, it’s not a question that derives an easy answer. Total freedom, no one telling you what to do. Those were aspects that even appealed to me. But then I would remember, her lifestyle almost killed her. And if I were to believe some people who work with chronically homeless women, the question is not if she was ever raped, but how often. The Not In My Back Yard phenomenon is so strong right now. Concerned neighbors are rallying against people like my sister, the modern-day lepers. They are outcasts to be shunned into ghettos of despair, away from the oh so fragile eyes of us “normal people.” I can’t pass judgment on the NIMBYs. After all, I know I can’t live with my mentally ill relative in the same house. How far can I blame the people who don’t want them to live in the same neighborhood? I can only hope. I can only hope that people feel, when they survey the tragic landscape of Skid Row, there but for the grace of God go I. I can only hope the nights stay warm. I can only hope that the NIMBYs someday realize that services located in their neighborhood for people with a mental illness don’t have much effect on their property values or local crime rates. I can only hope that when the cloud of trouble comes, it will pass over the head of a toothless, one-footed woman. Jim Randall is president of the San Fernando Valley chapter of the National Alliance on Mental Illness. Write to him by e-mail at jim.randall@verizon.net.160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! I hated myself for calling the police when she went to the bathroom. She had come to me for sanctuary, and now I had to do the right thing so she could live and hopefully keep her leg. To do the right thing had never felt so obscene. But to not call the police could lead to her death. I didn’t hesitate. And now she had gone AWOL again. I once asked her, trying to get a sense of logic governed by psychosis, why she lived the way she did. It made no sense to me. She replied, “What’s so bad about living on the street?” MY sister recently went missing. She was living in a home for seniors and people with a mental illness. I had taken her to eat at the local Sizzler the previous weekend. She had told me she was now taking walks around her neighborhood. I had been so excited that she was finally taking some initiative to get outside. After she had part of her foot amputated from the gangrene she had picked up living on the street, she rarely left her bed. But now she was taking walks without me, exploring the neighborhood. I gave her a $20 bill to buy things on the outside. Everybody needs a little money in their pocket. Then she used that money to take off. She was last seen heading to pick up a bus. I had reconnected with her a couple of years ago. She arrived at my doorstep after we had lost contact. I quickly noticed she walked with a limp. She had walked 12 hours to get to my house on a gangrenous foot. I saw a hospital bracelet, and got her to give me the phone number. When I called, officials said she had to be taken to the hospital immediately, that she had gone AWOL from a nursing home and needed to have her foot amputated. last_img read more

Arsenal v Fulham line-ups: Hangeland starts, Arsenal man passed fit

first_imgFulham skipper Brede Hangeland, who was assessed after returning to action in midweek, has been passed fit to face Arsenal. Nacho Monreal starts for the Gunners after recovering from a foot injury.Arsenal: Szczesny, Sagna, Mertesacker, Koscielny, Monreal, Flamini, Wilshere, Cazorla, Gnabry, Ozil, Giroud.Subs: Fabianski, Jenkinson, Gibbs, Rosicky, Podolski, Oxlade-Chamberlain, Ju-Young Park.Fulham Stekelenburg; Riether, Burn, Hangeland, Richardson; Dejagah, Sidwell, Parker, Kacaniklic; Dempsey, Berbatov.Subs: Stockdale, Riise, Kasami, Karagounis, Duff, Hughes, Bent.Follow West London Sport on TwitterFind us on Facebooklast_img read more

Raiders report card: This season just keeps getting worse

first_imgLet’s have a look at this week’s report card. Brace your eyes. It might be ugly in some spots. OAKLAND — Woof.If you thought the Raiders’ defense couldn’t get any worse, boy were you wrong.A 42-28 loss to the Colts, featuring a third fourth-quarter collapse of the season that turned a lead into a loss, helped stoop the Raiders’ season to a new low ahead of a Thursday night date with the 1-7 49ers. Passing game: A-Derek Carr completed 21-of-28 passes for 244 yards and three …last_img read more

Warriors HQ: Dubs ‘fell apart’ in final seconds of Game 2 vs. Clippers

first_img4:10: Warriors unveil … Beat writers Dieter Kurtenbach and Mark Medina review how the Warriors can “bounce back” from losing a stunning 31-point lead to the Los Angeles Clippers in Game 2 of their first round NBA playoffs series on Monday at Oracle Arena in Oakland.Here’s what you’ll hear in their latest podcast:1:00: Warriors have “made a habit of taking their foot off the accelerator.”2:10: Dubs lose DeMarcus Cousins to an injury, and lost the game because “they just imploded.”last_img read more

Google Docs Gets An Android App (With Optical Character Recognition)

first_imgWhy IoT Apps are Eating Device Interfaces Role of Mobile App Analytics In-App Engagement audrey watters It makes sense that the Google suite of products would have a nicer version on Android than on iPhone, right? The newly released Google Docs app for Android is certainly a testament to that.Google added the ability to edit your Google Docs on your mobile devices last fall, a huge boon for those of us who tend to work on the go and who need to be able to access, edit, and share our work via our phones. But the mobile Web interface has still felt a little clunky, and a good reminder that really smartphones aren’t designed for word processing.The new Google Docs app, now available for Android, makes the process a lot less painful (well, minus the fact that you’re still working on with a small screen and keyboard, of course). While composition of new documents or spreadsheets may still be challenging, the app makes it very easy for you to share items with others and open files that you receive via Gmail. It’s also incredibly simple to upload documents to Google Docs via your phone. This isn’t simply a matter of uploading files (although that is an option). The new app is also integrated with the Android camera so if you snap a picture of a document, the app will translate it into text via OCR, using the new “Document from Photo” option. Of course, OCR isn’t always completely accurate, but it’s still a great way to easily input information into your Google Docs account. Tags:#Google#mobile#web Related Posts Note that there’s still no support for offline editing. And when you first load the app, it will take a while to sync your accounts. But once it does so, you’ll find you have access to all the files you store there. The app is available now via the Android Market. What it Takes to Build a Highly Secure FinTech … The Rise and Rise of Mobile Payment Technologylast_img read more

Passive House Training, One Year Later

first_img RELATED ARTICLES So You Want to Be a Passivhaus Consultant?Makin’ WUFIQ&A: Passive House Consultant trainingBlog Review: Vermont Architect Robert Swinburne I have been asked about my Passive House Consultant training by other architects enough times that I thought I’d write up a quick synopsis, one year later.For me, the training was very useful for several reasons, not the least of which was the networking aspect. It is a small community with some really great conversation happening and it is fun to be a part of that.There is a lot of controversy as well, especially here on GBA. Such as: Where does the law of diminishing returns kick in when it comes to insulating? And how to handle latent loads (excess moisture)? Plus there’s the whole U.S. vs. the rest of the world thing, which I won’t go into as I find it rather annoying, or at least boring. More confidence and added authorityMuch of my own work had been trending in the Passivhaus direction anyway, so it was good to undergo the intensive training. It helped me make decisions with much more confidence and with the authority that comes with Passivhaus credentials. As an architect who was never very (ahem) enthusiastic about the numbers and physics of things (and more into the airy-fairy poetic nature and scholarly aspect of architecture), it was also helpful in terms of training my weaknesses.I call myself a Passivhaus designer rather than a consultant, in part because If I were to attempt a full-on certified Passivhaus, I would want to hire someone more experienced who does this on a daily basis to do the actual numbers part while I looked over their shoulder through the process — at least for the first few times. ARTICLES BY ROBERT SWINBURNE Most ‘Houses That Breathe’ Aren’t Very Comfortable A simple HVAC system is bestMy approach to Passivhaus is similar to my approach to structural engineering. I try not to design anything too complicated to engineer myself. Similarly, I prefer not to design anything that would require a complicated heating and ventilating system. It does get more complicated in renovation/addition work though, for sure. My approach to structural engineering has always been very intuitive and very related to my own building experience and knowledge of materials, assemblies, and connections.My structural engineering professor once told me that the intuition part is vital and more than half the battle. First you intuit the solution, and then you apply numbers and formulas to check yourself. The Passivhaus training augmented my intuition and gave me more confidence to apply the numbers as well as a perspective on when, where, and why.Plus it was really good for marketing.center_img Passivhaus is really all about quality, and even, as I’m finding out, represents a necessary rethinking of how to get something built. A much more collaborative approach is necessary than often happens when building even high-end projects. The process gets much less linear.I also like the idea that the Passivhaus approach is a valid part of the conversation, and not just about achieving certification and getting the plaque to hang beside the front door. I see projects being showcased that utilized the approach in a “value engineering” manner to get the most bang for the buck for projects that simply don’t have the budget to go all the way and attain certification. And I like the general consensus that that is okay. It’s not just about certificationPassivhaus represents state-of-the-art science on how to build good buildings with an overriding emphasis on simplicity and quality. Robert Swinburne is a part-time architect and full-time homemaker living on 49 acres with his wife and two young children in Halifax, Vermont. He was a carpenter for several years after architecture school and is now a licensed architect and passive house designer with over 100 completed projects in the Northeast. Bob maintains a blog (primarily for therapeutic reasons) under the moniker “Vermont Architect.”last_img read more

B2B Customer Experience, 13 Actions Bringing Better Results

first_imgTechnology is always making headway in the business world, entrepreneurs and many business veterans have been incorporating the innovational ways to transcend their rivals.            They say if Content is the king, Customer experience is the queen.  Customer experience purely depends on how you make your customers feel during the interactions. The way you sort your priorities and your business representation needs to excel.Compared to B2C, B2B is more demanding in terms of productivity and thus needs special attention for the providers. And why not, a B2B buyer offers you orders in big volumes. Remember the efforts you put on for insisting a B2C customer to purchase one item. This time, the desired effort magnitude is a thousand times higher.This article illustrates everything you need to know about how you can improve the B2B customer experience with your e-commerce endeavours. But before delving deep, let’s have: A sneak-peak at why customer experience matters in B2BThe B2B decision-makers every time have a vendor selected in mind even before a purchasing group is formed. As a result, the stakeholders offer a fat chance to let a new party in. And, that is the only space you are provided in the process.B2B offers very little room to allow aberrations. You can’t just play around when your prospects are that reserved with their choices. It turns really important to strike the right note in the limited time frame. Above all, their existing vendors have set a threshold with the services and retention offers. Your strategies need to whipsaw the existing filters to initiate the possibilities.Now, here is a pie-chart that explains the ill-effect of serving bad. According to Groove, 82% of customers let go of a company due to bad customer experience in the past.From the sales point of view, the ratio is alarmingly high and needs to be addressed right.The same source also claims that the customers are willing to pay extra, in exchange for a better CX. The clients are ready to spend around 140% more than usual, based upon their past user experience with the company. That being said, a B2B owner can expect their clients to come round again with more revenue. The only condition is if they develop a more Customer-centric approach.Proven Steps To Improve B2B customer experienceB2B business owners can dramatically enhance customer experience and achieve the bottom line gains by utilizing buyers’ familiarity with some common B2C site functions. Above all, they need to make sure that they are saving the clients’ precious time and pitching their best in the nutshell.Being said that, we have jotted down the most tried-and-tested ways that can level up the way customers perceive your business.An interactive ChatBot optimizes the chances of conversionA famous quote says “The first impression is the last impression.” That’s why Chatbots find themselves useful on most websites these days. Keeping the prospects engaged is one way of making the interaction more riveting. Attending the customer can actually take them down the lead funnel quicker. Compared to Email Marketing and cold call attempts, Chatbots are rather dynamic and can fetch their details with much ease.Modern-age Chatbots can make the rate negotiations on your behalf, even when you are off the system. Concise Content that defines your purposeThe businesses are well aware of the market and prefer to research before entering into any deal. While they are in touch with you, they are alongside considering other vendors to get the best product at the best price, they have already explored your websites deep and the surveys that relate to you.You can take this as an advantage; strengthen your contents, let them speak of your motto well aloud, let them define your endeavours and objectives with clarity. All this be done in a well-directed manner.User case studies bridge the gap effectivelyCase studies have played a crucial role in bridging the gap between a customer and the business. It needs a good grip on the buyer’s persona and a clear understanding of your product. The B2B owner can take help of their existing clients, who play the lead character in the plot. Case study portrays main character’s problem and the solution offered by the product.In most cases, the customers find themselves on the character’s shoes thus offering the much-needed connection.With Product Personalisation, customers can have a better choiceWhat if the customer liked the design of your product, but not the colour? What if he denied just because he disfavored the text? There are tools that can save you from losing the ground.Product Personalization allows your customers to have products of their choice. They can select the design and variant on their own. It is now a part of the major State of the art eCommerce websites. With several variants of the same product, the customer has better chances of getting converted.B2B owners can find such applications across all the major e-commerce platforms. Image SourceWith personalized recommendations, make them feel more valuedKeeping in mind that the other side of the B2B model is a procurer, the content needs to be highly personalized for specific customers. Features like product recommendations and customised best-seller lists can give B2B companies the chance to grow personal relations with the buyers.The Sellers can pitch Upselling and Cross-selling strategies to enhance the possibility of closing the deal.Influencing the C-Level decision makerA chain of multiple decision-making layers is one of the major factors that differentiate B2C from B2B. At an average, 6.8 people are involved while making a B2B purchase. The Champion stakeholder among the decision makers plays the lead role. Friendly referrals or impressing the champion can effectively break the obstacles.C-Level decision makers seek concise and focussed interactions. Time is a big constraint at these sessions. The best part- they favour a lasting relationship.Adding a lead score on customer’s growing interestAttaining a lead is not the end of the journey. A lead, if nurtured well can get you bulk orders. Adding lead score for every advancement by the customer can help you classify their status and the chances of them being converted. Most B2B owners pitch further knowledge of services with the rising lead score. Image SourceThe picture above is an example that represents the way, the lead score is offered at every step.Managing Abandoned Cart to remind them of the purchaseB2B prioritises a lot of segments, thus wrapping up for the deal can often take time. On average, more than 60% of the purchases are cancelled during the checkout. It is thus necessary to manage the cart abandonment with utmost priority.Most B2B owners pitch discounts within 15-30 minutes of cart abandonment. As per Salecycle, 28% of the carts are rescued in the process.Data Analytics attracts BuyersThe B2B customer is a marketer, and data is their native language. How easy would it be for the buyer if you lt them keep a track of their orders on the website?With Data Analytics being integrated into the b2b website, the Buyer can view order histories and other related information. These user-specific graphs are highly personalized and offer a special treatment to your buyers. Here is an example of the same: Handshake for B2B.Detailed Data Sheets with important points making the top of the listData Sheet is a must in the store. You need to describe your product for sure. More than that, are you prioritizing the descriptives?For instance, if your business is selling PCs in bulks to organizations, you are expected to put up the screen size and CPU specifications more than the mouse and keyboard.You must understand, figure out and present the data that is crucial to your sellers, which can be represented in datasheetsMoreover, you need to keep the description brief, yet detailed. An article here will help you with the same.Standard Certification and Easy Return policy for the productsB2B relies on trustworthiness. With standard certifications by your name, you can easily replace the existing vendors in the list.With your landing page showcasing the awards and the certificates, your branding is already a few levels up.Easy Return plays a key role in offering high-end customer experience. The option to return, reassures them for the quality of service offered and thus steering them to the next stage of the lead funnel. Here is one example of the same where the business owner is a SaaS provider and offers B2B services:The B2B owner presents the certifications they received on the landing page while they take charge of the product quality as wellA precise search engine saves time and trustA customer at B2C often scrolls for random products and is quite unpredictable with the choices. However, a customer at B2B is more focussed and understands his niche products better. Your Internal search engine should offer the customer highly refined searches with lesser possible inputs. The best-known eCommerce sites keep a track of the searches and repeat purchases in the past to make things more precise for specific buyers.B2B Progressive Web Apps to empower your mobile presenceMobile phones have certainly helped to boost B2B and B2C models at large. The involvement of a regular mobile phone in the business endeavour is credited to Progressive Web apps or PWA.The new-age application model combines the features offered by modern browsers along with the benefits of mobile experience. The parties can thus engage in a continuous loop on and off the systems.Final Thoughts On B2B Customer ExperienceIn a survey of about 10,000 US-based consumers, Tempkin Group once found that around 86 per cent of the users who received a great customer experience were more likely to resume. There are several more stats that advocate the importance of Customer Experience in recent times, across all the known business models. B2B is a highly focussed arena where the customer is specific to its needs. The Seller thus needs to come up with better efforts to channelise a highly delivering business. Above all, it is the way you approach and retain your customers, that matters the most. The demand for B2B services and competition are at an all-time high; differentiate yourself from the crowd and earn the right to ask for the place. Tags:#B2B#customer experience#Ecommerce business ideas Trends Driving the Loyalty Marketing Industry With This One Question, You’ll Never Need an Ic… Kunal Khullar Related Posts Kunal has 10+ years of experience in software services, development, and team management with diverse offshore software consulting firms in India and abroad. The Dos and Don’ts of Brand Awareness Videos AI is Not the Holy Grail of Sales, at Least Not…last_img read more

Your Client Didn’t Abandon You. You Abandoned Them.

first_img Essential Reading! Get my 2nd book: The Lost Art of Closing “In The Lost Art of Closing, Anthony proves that the final commitment can actually be one of the easiest parts of the sales process—if you’ve set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.” Buy Now When you lose a long time client, it can feel like you’re being abandoned. You’ve stood together through what seems like a lifetime of battles and challenges, always finding a way, no matter how difficult. You had a relationship. Now it’s over.But it isn’t likely that your client abandoned you. It’s more likely that you abandoned them. One of the three following reasons is at the root of your loss. Study them, make changes, and prevent the loss of another client.NeglectThe most common way to lose a client is through neglect. Relationships require careful care and feeding. Ignoring your clients is a form of neglect.You used to call. You used to make appointments for face-to-face visits. You used to send articles that your client would find helpful in thinking about their business. Now . . . nothing. It’s been a long time. Too long.Neglect is form of abandonment. When you discover that your client has opened a new relationship with your competitor, they didn’t abandon you. You abandoned them.ComplacencyAnother way you can abandon your client is to become complacent.Remember how you used to ensure that all of your client’s problems and challenges were taken care of? Remember how you used to follow up to make sure that they were getting the results that they needed? Well they remember too. And they can feel the empty space where the salesperson that cared about them used to be.Because you have a client now doesn’t mean you are entitled to keep them. Just because you created tremendous value for them in the past doesn’t mean you have a right to their business in perpetuity.Complacency is a form of arrogance or a form of laziness, and either leads to abandonment.Failure to GrowYour client’s needs are going to change over time. They are growing and their needs are growing along with them. And if they’re struggling, their needs are changing too. In order to help your clients take advantage of the opportunities they come across, you have to grow. If they have greater challenges than ever, you have to grow big enough to help them overcome those challenges.If you don’t continue to grow, you aren’t going to have the ability to help your clients keep growing. If you are going to keep your client for life, you have to match—or exceed—their growth.Failure to grow is another form of abandonment. You force your clients to need a new partner?In all of these cases, you might feel as if your client abandoned you. The truth of the matter is that your neglect, your complacency, or your failure to grow was your abandonment of your client.QuestionsDid your client abandon you or you them?How does neglect lead to lost clients?How does complacency lead to lost clients?How does a failure to grow lead your clients to need someone new?How do you prevent abandoning your clients?last_img read more

Dominic Thiem edges Roger Federer in 3 sets to win Indian Wells title

first_imgMiguel Romero Polo: Bamboo technology like no other Private companies step in to help SEA Games hosting Thiem was broken just four times out of 61 service games in the tournament. He didn’t lose serve during his semifinal win over Milos Raonic, facing only one break point in that match.Canadian teenager Bianca Andreescu upset Angelique Kerber 6-4, 3-6, 6-4 to win the women’s title.Thiem and Andreescu earned $1.3 million each.Federer and Thiem had split their four previous meetings, but Federer had won both of their hard-court matches without dropping a set.He cruised through the first set in 36 minutes while getting broken for just the second time during his run to his ninth appearance in the final. But Federer broke back in the next game and served out the set.ADVERTISEMENT “The way he was playing the first set was unreal,” Thiem said. “I had to get used to it.”Thiem earned the only break of the second set in the fourth game, going up 3-1. Federer won just two more games in the set.Both players were on serve in the third set until Thiem collected the only break. Federer tried consecutive drop shots that Thiem retrieved for crosscourt forehand winners before the Austrian hit a winning forehand to lead 6-5.“He did very well when he got up to the ball, stayed calm, made the shot,” Federer said.Federer won just one point on Thiem’s serve in the final game.“Just came up against somebody who was on the day a bit better when it really mattered,” Federer said. “I have been in these positions so many times that I get over it very quickly.”Federer advanced to the final after rival Rafael Nadal withdrew before their semifinal match because of knee pain. Thiem also benefited from a walkover, reaching the semis when Gael Monfils withdrew with an Achilles injury.Andreescu, an 18-year-old Canadian, became the first wild-card winner and second-youngest to claim the title in tournament history.“The fricking champion of Indian Wells,” Andreescu said. “It’s crazy.”She overcame nerves, fatigue, arm and leg issues in the final set to earn the first title of her fledgling career. Wintry storm delivers US travel woes before Thanksgiving Colombia protesters vow new strike after talks hit snag Bloomberg: US would benefit from more, not fewer, immigrants Sports Related Videospowered by AdSparcRead Next They clearly enjoyed Andreescu’s fearless style of play. She alternately outpunched opponents from the baseline, tossed up high-arching shots and unleashed well-time drop shots — usually during the same point.A smiling Andreescu was quick to correct a reporter.“It’s not moonballing,” she said. “It’s just hitting heavy to her backhand with more spin. We’re not under 12 here.”Her most dominant win during the 12-day tournament came in the quarterfinals, a 6-0, 6-1 rout of two-time major champion Garbine Muguruza. In all, the teen knocked out four Top 20 players.Leading 2-1 in the third, Andreescu took a medical timeout and had a trainer massage her tight right shoulder and arm.Kerber won the next two games, breaking Andreescu to go up 3-2.Appearing tired and nervous, Andreescu called for her coach, who urged her to make Kerber play every point.She did just that.Andreescu won the next three games, ripping off powerful forehands while winning nine straight points during one stretch, including a 40-love service game.“I just fought till the end because physically I wasn’t feeling too well,” she said. LATEST STORIES “It just feels unreal what happened,” Thiem said. “He’s such a legend.”Thiem trailed 4-3 and 5-4 in the third set before breaking Federer with a forehand winner to go up 6-5. Thiem served out the two-hour match that ended with yet another error from Federer, a forehand dumped into the net.FEATURED STORIESSPORTSPrivate companies step in to help SEA Games hostingSPORTSPalace wants Cayetano’s PHISGOC Foundation probed over corruption chargesSPORTSSingapore latest to raise issue on SEA Games food, logisticsFederer was in the final for the third straight year and lost for the second year in a row. He was beaten in a third-set tiebreaker by Juan Martin del Potro last year. Federer won his 100th career title in Dubai recently.Thiem had lost in his previous two ATP Masters 1000 finals. But the 25-year-old Austrian’s solid serve held up against Federer as it had throughout the tournament. Trump tells impeachment jokes at annual turkey pardon event View comments Andreescu won on her fourth match point when Kerber netted a backhand. She broke Kerber three times in the third set, rallying from a 3-2 deficit to take four of the final five games.Andreescu dropped her racket near the baseline and fell on her back, her legs in the air as she covered her face in disbelief. After getting up and exchanging kisses with Kerber, the teen bent down and kissed the sunbaked hard court and dropped to her back again, her arms and legs splayed, before grabbing her head.Born in Canada, she later moved with her parents to Romania, where she first started playing tennis.Kerber was the last of five seeded players that Andreescu knocked off in her seven matches.“When she had the chances, she just go for it,” Kerber said.The Canadian followed in the footsteps of Naomi Osaka, who was a little-known 20-year-old when she won the title last year. Osaka used it as a springboard to win titles at the U.S. and Australian opens while ascending to the No. 1 ranking in January.“No pressure,” Andreescu said, joking.She’s projected to rise 36 spots to No. 24 in the WTA Tour rankings on Monday.Kerber, ranked eighth, remains without a title since winning Wimbledon last year.She was a crowd favorite, with fans waving Canadian flags and chanting “Let’s go, Bianca! Let’s go” in the second set. Dominic Thiem, of Austria, celebrates after defeating Roger Federer, of Switzerland, in the men’s final at the BNP Paribas Open tennis tournament Sunday, March 17, 2019, in Indian Wells, Calif. Thiem won 3-6, 6-3, 7-5. (AP Photo/Mark J. Terrill)INDIAN WELLS, Calif. — Roger Federer came out playing like his legendary self. Dominic Thiem needed a set to adjust to what he was seeing across the net.Thiem went on to beat Federer 3-6, 6-3, 7-5 and win the BNP Paribas Open on Sunday, denying Federer a record sixth title in the desert.ADVERTISEMENT PH underwater hockey team aims to make waves in SEA Games PLAY LIST 02:42PH underwater hockey team aims to make waves in SEA Games01:44Philippines marks anniversary of massacre with calls for justice01:19Fire erupts in Barangay Tatalon in Quezon City01:07Trump talks impeachment while meeting NCAA athletes02:49World-class track facilities installed at NCC for SEA Games02:11Trump awards medals to Jon Voight, Alison Krauss Joel Embiid’s 40 help Sixers overcome Giannis Antetokounmpo’s 52, Bucks SEA Games hosting troubles anger Duterte MOST READ Don’t miss out on the latest news and information. Google Philippines names new country directorlast_img read more